Refund policy

All Sales Final

Every piece at Altered Season is secondhand and one of a kind, so all sales are final. We do not accept returns or exchanges for fit, sizing, or change of mind. Please review the photos, measurements, and condition notes in each listing before purchasing, and email us with any questions before you buy.

 

Items Not as Described

If your item arrives significantly different from its listing (for example, an undisclosed major flaw or the wrong item), email us at alteredseason@gmail.com within 7 days of delivery with your order number and photos. If we confirm the issue, we will offer a refund once the item is returned in the condition it was received. We will cover return shipping for items not as described.

 

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date and we will work with you and the carrier to make it right.

 

Refunds

Approved refunds are issued to the original payment method within 10 business days of receiving the returned item. Original shipping charges are non-refundable unless the item was not as described.

 

Questions

Email alteredseason@gmail.com. We are happy to answer questions about any piece before you buy.